SMS Scams

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Protect Yourself from Mobile Phone Scams


Stay Vigilant: With the rise of mobile phone usage, it's crucial to be aware of various scams targeting users through texts and calls.

Types of Text Scams

Delivery Text Scam: Fake messages from delivery services like Royal Mail or DHL, claiming a missed parcel and urging recipients to click a tracking link, which can lead to fraud. Always use official delivery service websites to track parcels.

"Hi Mum" Scam: Fraudsters posing as family members via text or WhatsApp, requesting money due to a lost or damaged phone. Verify their identity before transferring money.

Energy Bill Support Scam: Scam messages or emails appearing to be from government bodies or energy providers, falsely claiming eligibility for energy bill support. Never provide personal information or click on links in such messages.

Broadband/Mobile Phone Scams: Scammers offering enticing deals or compensation for slow internet speeds, often requesting bank details. Hang up and contact the provider directly.

Bank Fraud Team Scam: Scammers posing as bank representatives, claiming account compromise and requesting money transfer. Always verify with your bank via official channels.

Actions to Take

Report Suspicious Messages: Forward suspicious texts to 7726 for free to investigate and block malicious senders. You can also block and report scam WhatsApp messages.

Contact Your Bank: If you've shared personal banking information or fallen victim to a scam, contact your bank immediately and report the incident to Action Fraud.